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darby

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Reply with quote  #1 
I was doing some research online about  new and very posh salons and came across this article. i was saddened and it seems that in the last few months their have been several articles and news stories about pets perishing at the hands of groomers. We have to do something about this. All of these pets are suffering. Here is the link:
http://abclocal.go.com/ktrk/story?section=news/local&id=5843758

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summer_rose03

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Reply with quote  #2 
As a PetSmart employee, I believe they were not following our policies. I mean, accidents happen, but we have many strict policies to prevent things such as this from happening. We have to use a slip lead, made so the dog can't slip out of it, on every dog when they are not on the table or in the kennel. If they were following this, the dog wouldn't have escaped.

And I was told if a dog were to die in our care, regardless of it was our fault or not, that the family would get a large settlement.

I am very sad to read this story.







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Misty Dawn ~ PetSmart PetStylist- Northern MI

In loving Memory of Frisco Simba, February 14, 1995 ~ July 1, 2008
We love and miss you baby, you're forever in our hearts.

I also do graphic design, need a new business card design? Let me know and I'll be glad to help!
"Saving one pet won't change the world, but surely the world will change for that one pet." -Author Unknown
spook_show_baby01

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Reply with quote  #3 

I work at a Pet Smart as well. I'm not trying to defend them and I think it is absurd to offer the 'internet' value of Max. Accidents do happen and this could have happened anywhere. At my store, we have a sliding door to the salon that you have to manually open, customers leave it open all the time as we are constantly closing it.  Maybe the dog freaked out. It is possible to escape from a grooming loop or a leash. It seems like he got spooked and ran to get away anywhere he could go, with so many open doors, he was impossible to catch. And especially being skidish, he wasn't going to come to anyone that wasn't his owners...That's just my theory. But all in all this is simply tragic.

summer_rose03

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Reply with quote  #4 
If you read the comments on the article, they were offered $600 in merchandise, not as the replacement cost of the dog, which is still wrong, but it shows the family is not telling the whole truth in the dealings with the manager, and corporate would be the ones making the settlement, not the manager.

A couple things I would like to know are: how old was the dog? Had he ever been groomed before? I would guess he was scared if had never been to a groomer before. I am not making excuses, but I'm sure it was an accident.

Our door swings out, which we hate. I'm all the time telling people to leave their dogs on the leash in case someone comes in and that larger dogs can push the door open if they wanted to. It could have happened to the owners. I see dogs get loose and run away from their owners all the time. Part of it is the owners who don't have the collars tight enough, they don't have a leash, or use something else for a leash. They have to understand that it could happen to anyone.

We have strict policies now to prevent things like this from happening. We have had them in force for over a year now, and they obviously weren't being followed unless the dog jumped off the table and slipped that lead. I don't think they should bash PetSmart as a whole and investigate more into that specific salon. If this family was shown the policy book, they would know we try to prevent these accidents. Although it doesn't bring Max back, but there is no reason to try and destroy a corporate name over one salon's mistake.


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Misty Dawn ~ PetSmart PetStylist- Northern MI

In loving Memory of Frisco Simba, February 14, 1995 ~ July 1, 2008
We love and miss you baby, you're forever in our hearts.

I also do graphic design, need a new business card design? Let me know and I'll be glad to help!
"Saving one pet won't change the world, but surely the world will change for that one pet." -Author Unknown
v1x3y

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Reply with quote  #5 
I work at Petco, and while I don't know the exact details I have to guess that the dog either slipped his collar that he came in on or he jumped the half-door (something my BC thinks is incredibly fun) as someone was opening the glass door.  The front doors are motion detected, so out goes Max.

It's really sad that this happened.  These coorps often hire bathers right out of high school with no experiance, that could have played a factor in it (didn't know Assies can jump those doors with ease?)

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Devilish

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Reply with quote  #6 

I have worked for both companies.  When I work for one whe had a dog get away from a bather in the back and go through the door, up ad over the half door and out of the salon.  Now the salon is by the front doors and he went out of the store.  He was gone for about four days until they found him at the pound.  Now this one did end happly but this was also back in 1999.  Now the rules are very much more strict and I believe that the dog should have had the slip lead on and not a personal collar.


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Dianne Davis
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http://www.vomdopheide.com/
darby

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Reply with quote  #7 
I worked for Petsmart for 4 years and was the salon manager for a year. They had policies that no one seemed to follow. They would leave dogs unattended on the table and I know of three in my surrounding area that either tore the cruciate or broke their leg. I know of at least eight dogs that had ulcerated eyes from the shampoo, and five that escaped in one summer I worked there. Our salon had the half door and the door that opened outwards and was in the front of the store. I know some petsmarts have well trained groomers that went to an accredited school and have had proper educations, but most have received grooming educations at their "Academy" stores and are train by their so called "Master groomers". When I was hired I trimmed one dog for their "Master Groomer". It was my sister-in- law's dog that I shaved down with a #5f and did a round head. I had been trained for 4 months by a local shop but had decided to go to Petsmart for the benefits. I never thought they would hire me as a groomer, I applied for a bathing position hoping to go to Paragon for training. They said I did not need the training and hired me as a groomer.
I look back at some of the photos of dog's I groomed there and wonder why the grooming police did come and shoot me.
I learned and moved on.
I am not saying all these accidents are happening at Petco or Petsmart. There have been several at independent salons as well. When I googled "Grooming Beware" and "Grooming Dog Death" I was shock at how many have made headlines in the last six months.
I was against mandatory licensing at first, I was nervous that the government would try to control the industry too much, but after reading more on it and these recent developments I have decided that we as an industry should push for licensing, mandatory or not. I think it would be great to inform our clients that we are licensed through some sort of board like the American Boarding Association has or AHHA for Vets. I know I would do it in a heartbeat. I am recent CMG through IPG and I am looking into doing my NCMG. I use "Green Grooming" Show Season and Meleleuca cleaning products.
I am very sad for the families that have lost their pets through groomer carelessness, I agree accidents and accidentally cutting a dog happens, but It seems to either be happening more or just getting more publicized.

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GROOMNPOODLZ

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Reply with quote  #8 

I worked for a corporate for 1.5 years as salon manager.  I hired someone as a bather who appeared to have the qualifications I was looking for.   After 2 weeks, it was evident that she was NOT going to listen... and refused to follow the rules.   She was older and I guess thought that she needn't take directions from someone younger.   After a couple of incidents involving pet safety, I fired her.  A couple weeks later I made the decision to move to a private shop in another city/state and they rehired her.   Within 2 weeks of my leaving, she 'lost' TWO dogs out the door into a busy parking lot that was on the corner of 2 very very busy, fast moving streets.   She was not fired after this either.   They couldn't find employees for the salon and opted to keep her to have a body in the salon.  Luckily, both dogs were recovered unhurt, but it could've been catastrophic.   Corporate salons are only as safe as their employees-- and not all are alike, believe me!


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MsAcer

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Reply with quote  #9 
Even if you search thru all the info you can find on the web the amount of dogs hurt at a grooming shop compared to all the dogs that are groomed is not a very high ratio. Pretty low in fact. Try checking out the ratio in veterinary practice! And those vets are licensed to the max!
In all my years of grooming I can count only about 10 times with 6 groomers and 7 bathers that accidents happened that hurt dogs. Most of these were accidents involving matted, groomed once a year dogs and such. I've been grooming over 15 years now. Only one dog died (of natural causes,that's what the vet said) and only one escaped(but not on my watch).

imacatperson

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Reply with quote  #10 
I hate when a dog dies at the groomers (for at least 6 different reasons obviously) but what I hate about it the most is it makes us all look bad. customers are getting more and more paranoid about their dogs getting hurt (i cant blame them, u know)

MORE TRAINING!!!

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I live in Texas. Been grooming for 5 years was a b+b for 2 years prior to that. I Manage a corporate grooming salon. I try to incorporate the most professional techniques possible in my grooming and look forward to honing my skills and making every dog as pretty as possible.
MsAcer

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Reply with quote  #11 
!!!People as consumers need to make educated decisions!!!
The same way I pick a doctor, vet, car mechanic, handy man, plumber etc... is the same way I would pick a groomer! I have mostly picked service people word of mouth first. I ask good people I know if they know some one they have used and are happy with, then I compare price(but price is not the end all) and talk to the service people I want to **HIRE**. Yes that's right, I, as a adult person am going to hire another person to do work for me on a valuable thing! Be it a car, house, pet or my own body. I will talk to them and then meet them in person and see what I think. I can also ask for references and ask to see the other jobs they did. My doctor and dentist are licensed I think (never checked), but I'm not sure about my handy man or car guy, but they do great work. So when people HIRE someone they also need to be capable adults  and make sure the hire they right person...

mybud

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Reply with quote  #12 

once a customer walks through our front door they walk to a reception area with a long counter separation.Our office staff will take the pets back.Once the pet comes around the counter he has to pass through another office type room, then through a closed door then we have a long corridor with 2 more closed doors that lead into the kennel area ,after the kennel area is another closed door that leads to a smaller kennel area then the grooming area is behind that.We have solid wood doors that must stay shut.The doors in the coridor area have self closing things at the top.Our whole building is surrounded by a tall chainlink fence with one opening in front for customers to come in and out.My clients may not be able to watch me through a "fishbowl" while I groom their dogs but at least they know they are safe!

mgrumz

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Reply with quote  #13 
This is a very sad Accident.  We had a close encounter like this. I work a  vet hospital that is 64,ooo square feet. 4 vets , a huge grooming department ( set up simular to petsmart) with 4 groomers , & recep in the grooming part .  The front glass door is locked to the people coming in , we have to open the door from the inside. We bring in the dogs that way.  We had a client bring her dog in highly recomended from another client.  First time for this dog to be groomed right off hand we could see the pet was very nervous and jumpy.  Well everything went well, the dog was on the groom table after the bath and one of the groomers was hand drying her.  Dog freaks out thrashes , pulls out of nuse and jumps off table. Front door is closed ,dog runs back to bathing area where there is another door that vet and techn comes in  , which is closed.  I had a dog on the table so did other groomers. The groomer was chasing the dog like a monkey of course trying to get the lead on her , Just as she almost had the lead on back door opens dog darts out . Groomer runs after dog, gets past check in , check out get s to the front door, groomer is 5 feet away yelling don't open door don't open door , dog loose.   Clients turns says what? as she opens door. DOG is outside running like a mad woman.  We was chasing this dog for 2 1/2 hours, owners also.  Thanks to the heavens above we caught the dog, the dog was runing back in forth threw the woods and across the four lane highway, she was darting and playing with us like it was a game.  She would wag her tail let us get so close then run off. we had 10 people looking for this dog .
 
 We are very careful and very over protective of or grooming space.  This was a freak accident and I pray no one has to deal with this.  I have been grooming  for 11 years first time anything like this ever happened and we thought we did everything right.
SPCAGAL

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Reply with quote  #14 
We have had several dogs escape on the OWNER, who takes the lead off too soon, or fails to use a lead, or doesn't close the door all the way behind them.
 
Ask aussie about this!  I recall her telling us about a customer who wouldn't use a leash.  She Lent him one to take his dog to the vehicle after grooming.  Well - guy took it off too soon.  The dog darted for the road - and was hit by a car and died, right there in front of the owner and aussie.  How horrible!  I think she said the owner was mad at HER, too!!!

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