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drebear8

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Reply with quote  #1 
I know I am not the only one that has come across this. I own my own sucessful mobile grooming business. I just found out that I have a double hernia that needs obvious surgery soon. I am scared I am going to lose everything I worked for!
I have clients that book every 5-6 weeks....
Please any advice would be great. Thank you
DoggieDoos

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Reply with quote  #2 

First off I am sorry you are having this done.  Secondly have you thought of communicating with your clients.  Explain what is going on.  A few years ago I had back problems.  I was upfront and honest with my clientele and they understood. 
 
I scheduled my surgery during the slowest time of the year for me.  Honestly I didn't lose a single client.  They tried someone else temporarily but came right back to me as soon as I healed.  Most with a grateful sigh that I was better. 
 
Remember your business relationship with your clients is a two way street.  They understand things happen.  If you are upfront they are less likely to bolt somewhere else then you just leave them hanging and disappear.  The more notice the better I would think. 
 
On the flip side....My husband had his surgery also and returned to work much faster then he had anticipated.  Good luck.

 

PS...hearing the truth from the horses mouth so to speak will eliminate any rumors....Your clients know you and will believe you...Others will show their face when they try to spread tales about you and your clients will not want to have a relationship with them.   Would you?




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I'll bet dogs think humans are nuts!
drebear8

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Reply with quote  #3 

Yes of course I will tell my clients. I have already started and have been told they will wait. This surgery is not a surgery that can wait though and with thanksgiving and christmas coming up im getting nervous. I wish it could wait but this is a surgery that cant....

GroomingByEmily

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Reply with quote  #4 
Listen .4 years ago I was diagnosed with Lupus. It was November, just before the holidays. In addition to the Lupus, I had Rheumatoid Arthritis and Raynauds Phenomenon which caused blood circulatory issues in my hands. I developed gangrene on 5 of my digits; both my hands were attacked by my illness. I did not work for for over 11 months after my surgeries for both hands and amputations of some digits. While my clients understood , I knew they also needed another groomer. Worrying was not going to resolve a thing, nor was it going make me recuperate faster. The Doctors even said I would never groom again. There comes a time where one must worry about oneself and you will find that we can't control a situation, when we have no control of it. When I returned, most of my clients came back. I would be a liar to say I didn't lose any and while some came back, some didn't. I just kept moving forward and I was blessed to have new clients soon after. Back then I was a subcontractor at an animal hospital, now I own my very own facility. Even after doctors said I wouldn't groom again, I had other plans...failure was not one of them. So just relax, take care of yourself and let life take its course. Have faith in your own work to know that your clients will always be loyal to you.
RC

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Reply with quote  #5 
I am also Mobile and broke my right hand last year, so no one to do the dogs. I just told my clients what happen and kept them updated on how I was doing. Two months later I was back grooming and you know what.........they waited and I had loads of overgrown dogs to do. Losy maybe 3 newer clients, but replaced them from my waiting list.

Don't worry, if your clients like you they will wait or will be back with you after you recover.
MsAcer

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Reply with quote  #6 
People waiting to become a regular client.
MsAcer

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Reply with quote  #7 
 If RC has he has a waiting list, I believe he has a waiting list. Do/can ALL mobile groomers have a waiting list? Seems like that would depend on the area and the groomer.

Or are you trying to pull some boast-y, ego driven, chest banging RC!!??   
 
RC

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Reply with quote  #8 
No chest banging here. Most mobile groomers have a waiting list because you can only do so many dogs a day. You can't take on what you don't have room for. I'm not saying that everyone wants to be on a list or could wait, but some people like or need the convenience of mobile grooming and will continue to have their dog groomed where they are currently going till an opening comes up for mobile.
MsAcer

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Reply with quote  #9 
Well....
My posts don't seem to make much sense now because the posts I was replying to are gone.

Hopefully RC knows that my chest banging reference was in jest!
RC

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Reply with quote  #10 
I know that MsAcer.

I was just trying to explain the waiting list to someone that didn't believe it.
AnonymousV

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Reply with quote  #11 
It appears curtism has removed all her/his posts and left the board.
Did she/he really think we could be fooled into believing there was 30 years of business and
grooming experience behind those posts?
MsAcer

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Reply with quote  #12 
guess not 
rubymom3

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Reply with quote  #13 
I just had basal joint arthroplasty surgery January 17 and still. Have the cast on. I will get it off next week and have weeks of physical therapy yet to come and I'm afraid I may. Have to close my business for maybe the rest of the year. Don't know when I might be able to use my scissors because of not being able to use my thumb. Has anyone else had this type of surgery and how long did it take you to get back to grooming? I'm afraid I 'll have to call my clients that I have scheduled for the middle of. March and tell them that I won't. Be able to groom their dogs for. Maybe the rest of. The summer. I guess I'm afraid I'll loose air of clients any advice to help control my anxiety. Thanks. Janet
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janet
AnonymousV

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Reply with quote  #14 

rubymom3

Sorry to here about your need for surgery. 
I don't know why doctors like to keep patients in the dark? I hope the
info in this link: Joint Arthroplasty Surgery if not encouraging is at least helpful.


These are a few examples why a business owner/operator needs and
should have employees as soon as the business can afford it.
Employees are a business owners assurance of continued success and
an insurance policy against business closure and/or failure.

It is sad that so many great businesses and
hard working business owner/operators are
failing now days for lack of employees.  
RC

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Reply with quote  #15 

Hi Janet,

So sorry to hear about your surgery. I broke my right hand two years ago and was in a cast for 8 weeks and then physical therapy. No grooming during that time, but did start again before physical therapy was over. It actually helped to get me back to full time.

Now 90% of my clients waited for me to get back to grooming, but a few did get their dogs groomed elsewhere. I wish a few didn't wait because I had some very overgrown dogs to do after-wards. Most of the clients that went elsewhere did return to me. I only lost three clients during the whole thing and waited till I was 100% before filling those spots. Everyone was great and understood I had no control over what happen to me. Everyone wanted updates on how I was doing. If your clients like you and what you do they will be back.

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